Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for food products purchased from Cool Candies.

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Refund Eligibility

Due to the nature of our food products, we can only offer refunds in the following circumstances:

• The product is defective.

• The wrong item was delivered.

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Refund Process

If you believe you are eligible for a refund, please contact our customer service team at [customer service email] within [number of days] days of receiving your order. To expedite the process, please provide your order number and details of the issue.

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Verification

We may require photographic evidence or other documentation to verify the issue with the product before processing a refund.

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Refund Options

If your refund request is approved, we will initiate a refund to your original method of payment. Please allow upto seven days for the refund to be processed and reflected in your account.

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Non-Refundable Items

Certain items are non-refundable, including:

• Perishable food items that have been opened or consumed.

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Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us here