Shipping Policy

This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from Cool Candies to addresses within New Zealand.

​

Shipping Rates

Shipping rates are calculated based on the weight and dimensions of the products, as well as the delivery location within New Zealand. The shipping cost will be displayed during the checkout process before payment is made.

​

Shipping Methods

We offer the following shipping methods within New Zealand:

• NZ Courier: Estimated delivery within 2-4 business days.

​

Processing Time

Orders are typically processed and dispatched within 1-2 business days after payment is received. Please note that orders placed on weekends or public holidays will be processed on the next business day.

​

Shipping Restrictions

We currently only ship within New Zealand. We are unable to deliver to PO Boxes, so please provide a physical address for delivery.

​

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order.

​

Delivery Issues

If you encounter any issues with the delivery of your order, please contact our customer service team here for assistance.

​

Shipping Delays

While we strive to deliver orders within the estimated timeframe, please note that shipping delays may occur due to factors beyond our control, such as adverse weather conditions or courier service disruptions.

​

Shipping Costs

Shipping costs are non-refundable, except in cases where an incorrect or damaged item was received.

​

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us here

​

Free Shipping

All orders placed over $100 will automatically receive FREE SHIPPING.
This offer is only valid to orders placed within New Zealand.